A few years ago, someone told me they didn't think they were management material. They'd lost confidence, and other people had started to doubt whether leadership was the right path for them. When I got to know them, I saw something different. I saw someone who genuinely cared about people, wanted to do the right thing, listened carefully and was willing to learn. More than anything, they simply needed someone to believe in them. Today, they're an excellent manager. I didn't
When something goes wrong, nobody asks to see the training matrix. They ask whether the person had the knowledge, skills and competence to provide safe care
